On the 8^th and 9^th of December 2010, The Arab Countries Water Utilities Association (ACWUA) in cooperation with InWent –Capacity Building International, Germany organised  2 days training program for top management staff at water and wastewater utilities on Performance Indicators and Benchmarking for Water Utilities.

As ACWUA is aware of the importance of building the capacities of workers in the Arab Water Utilities, a two-day training session in cooperation with InWEnt Capacity Building International, Germany was held, towards the end of the event tackling the topic of Key Performance Indicators and Benchmarking in Water Utilities, where more than 50 participants attended this training program, including top managers of water utilities and senior staff from associations, water boards, ministries of the water sector in the Arab region. Their role is to oversee, to guide and manage the process of benchmarking and applying performance indicators at utility level or for the whole water sector and – most important - to use the information for appropriate decision making.

Water utilities in the MENA region are striving hard to improve their efficiency, quality of services and levels of performance. Key performance indicators are an instrument in helping to manage the utility and to make decisions at all levels. Tailor made indicators and benchmarking systems provide information on important aspects on processes, metric aspects as well as on issues at corporate level. This course provides guidance for better understanding in developing and applying performance indicators and benchmarking systems. It complements the 5-day regional training course held in Alexandria July 2010 for mid management and professionals from the region.

Participants got an overview and introduction to common practices regarding key performance indicators and their application in water utilities to provide strategic guidance to manage indicators and benchmarking systems appropriately and to use them as decision making tools. The ultimate goal is to improve performance of the urban water sector at process and corporate levels. The exposure to international and regional applications will lead to an in-depth exchange of experience and lively discussion

(i)       to contribute to the development of useful indicators at national or organisational level, and

(ii)      to promote common indicators for use within the Arab Region in the context of the mandate of ACWUA.

Please click here to download the application form

For inquiries and more information about the training program or application; you can contact us at: Training@arabwaterweek.org or contact Ms. Oezguer Sezer at: Sezer@acwua.org